Privacy Policy



ABX EXPRESS (M) SDN BHD



1. Introduction

We, ABX EXPRESS (M) SDN BHD (“ABX,” “we,” “us,” or “our”), believe in the importance in your privacy. This Privacy Policy explains how ABX will process and safeguard your personal information, and the rights and choices you have with respect to your personal information. You accept this Privacy Policy when you sign up for, access, or use our services offered on ABX Express App or ABX Express Website and all related sites and apps (collectively “Services”).



2. Collection of Information

To provide you Services, ABX collects, uses, and transfers the following types of information:

i. Information Concerning Your Account

When you create a ABX account in order to access the Services (an “Account”), we will ask you to provide your phone number/ email address. This information is necessary because we may send a message to the phone number/email address you provide, as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of or abuse of Services. We may also use your registered phone number/email address to provide you important information about Services. Alternatively, you may choose to create an Account using your Facebook/LINE account. In such a case, phone number provision is optional. Please note that we do not collect your Facebook/LINE password.

ii. Device Information and Access Logs When You Use Our Service

When you use Services, we may obtain and maintain certain electronic identification or log data that is automatically provided by your device such as: device type, OS type, IP address, browser information including type and language settings, device identifier, cookie data, advertising identifier or website/mobile application identifier. This information is necessary as part of our ongoing efforts to detect and deter unauthorized or fraudulent use of, or abuse of, Services, as well as to provide you with customized options, and optimize the Service for your device. Also, please note that a third party advertising identifier may be associated with your Account through our internal identifier.

iii. Location Information [OPTIONAL]

To use the KE website/ KE App, you are not required to provide your location information (“geolocation data”). However, we provide features that utilize geolocation data for your convenience and to improve your user experience in finding nearby ABX Parcel Shop. We will provide you with prior notice and obtain your prior consent before collecting or using your geolocation data.

iv. Contact Information for Promotional Events and Customer Surveys [OPTIONAL]

If you choose to participate in promotional events or surveys that ABX offers from time to time, we may request your contact details (e.g., your name, mailing address, phone number, email address, gender and date of birth) in order to confirm your participation eligibility, enable you to fill out questionnaires, and to deliver any prizes you may win, and otherwise administer the event.

v. Information from Websites and Applications that have Integrated our Service Plugins [OPTIONAL]

Our Services and/or third-party websites/applications may integrate our plugins such as "KE website/KE App" We may record your ABX login activity through the use of such plugins, or obtain the URL of websites integrating our plugin that you visit while you are logged into our Services via your browser. Please note that your personal information will not be obtained from such websites or applications with our plugins if you are logged out of Services.



3. Use of Information

a. How Does ABX Use My Information?

ABX may use your personal information for the following purposes in accordance with this Privacy Policy:

  • to provide Services and customer support to you
  • to allow you to use your Account on multiple devices and transfer your Account to another device;
  • to monitor, detect and deter unauthorized or fraudulent use of, or abuse of, Services;
  • to improve and/or optimize Services;
  • to enable us to provide customer support, and to respond effectively to your inquiries and claims;
  • to conduct user surveys;
  • to provide you with information regarding Services;
  • to measure the effectiveness of advertisements that we place on the Internet or in other media;
  • to identify winners of promotional contests, to send gifts to those winners, and to deliver purchased products and services;
  • to aggregate anonymized statistical data regarding Services; and
  • to comply with applicable laws or legal obligations.


b. How Long Does ABX Keep My Information?

We retains the personal information you provide while: your Account is active; for the length of time needed to fulfill any of the applicable purposes of use described in this Privacy Policy; or to comply with applicable laws and regulations. We may retain your personal information following the closure or termination of your Account if retention is reasonably necessary:

  • to comply with applicable laws, regulations or legal obligations;
  • to provide and complete customer support service;
  • to resolve disputes between or with ABX users, for the duration of the applicable limitation period; or
  • to detect and deter unauthorized or fraudulent use of, or abuse of, Services.


c. Does ABX Give My Information to Third Parties?

Other than as described in this Privacy Policy and other applicable privacy policies or addendums, we will not provide your information to any third parties without your consent, unless we believe in good faith that we are required or permitted to do so under applicable laws.



d. Does ABX Use Cookies or Other Similar Technologies?

We use cookies and similar local storage technologies. A cookie is a small text file that is stored on your computer when visiting a website. This text file stores information that can be read by the website when visiting it again at a later date. Some of these cookies are necessary because otherwise the site is unable to function properly. Other cookies are convenient for the visitor: they remember your username in a secure way as well as your language preferences, for example. Cookies mean that you do not need to fill out the same information each time you visit a website.

We use cookies:

  • to help us maintain your session when you use Services and/or any Additional Service;
  • to enhance security of our systems;
  • to store your preferences and provide customized services to you; and
  • to help us understand how people use Services and to improve them. We also use the following third party cookies on the Website:
  • Google Analytics

By continuing to use Services, you consent to our use of cookies and similar technologies in accordance with this Privacy Policy. Most Internet browsers allow you to control whether or not to accept cookies. If, however, you deactivate cookies or limit the ability to set cookies, you may not be able to obtain the full benefit of the Website or access all of its functions, which may limit your overall user experience.



4. Accessing and Updating Your Personal Information

You can access and update your personal information at any time by logging in to your Account and reviewing your account settings and profile.



5. Contact Us

If you have any questions about this Privacy Policy, please contact us by customerservice@abxexpress.com.my.